You have an open chat session in the queue We’ve detected that you’re currently in a chat session. If you 🌛 wish to continue, you’ll need to close your chat session before you can open a new case. Note: if you 🌛 close your chat session, please wait at least five minutes for our systems to update and allow you to open 🌛 a new case. Close
You have a chat session in progress We’ve detected that you’re currently in a chat session. If 🌛 you wish to continue, you’ll need to close your current chat session and then go to My Cases and close 🌛 your case before you can start a new chat session. Note: if you close your chat session, please wait at 🌛 least five minutes for our systems to update and allow you to open a new case. MY CASES
You have an 🌛 open case. You currently have an open case with us, and you may only have one support case open at 🌛 a time. If you open a new case, your open case will be CLOSED and you will be placed at 🌛 the end of the queue. We recommend waiting for your current case to be resolved CONTINUE MY CASES
Are you sure 🌛 you want to close your case? Starting a new session will CLOSE your open case and place you in the 🌛 back of the queue. You can always wait for your current ticket to be resolved. START NEW SESSION MY CASES